After dealing with repeated battery issues on my 2026 Hyundai Palisade, I brought it to Chapman Hyundai after another dealership repeatedly told me nothing was wrong. From the moment I arrived, Joe in the service department was outstanding. He listened to my concerns, assured me they would thoroughly diagnose the problem, and kept me informed throughout the entire process. After a couple of days of testing, they determined the battery was defective and replaced it under warranty. Joe was professional, honest, and communicated with me every step of the way, which made the entire experience stress-free. If you're looking for a Hyundai dealership that takes the time to properly diagnose your vehicle and provides excellent customer service, I highly recommend Chapman Hyundai. Thank you, Joe, for taking care of my Palisade!

We came in at 5:30pm on a Tuesday for an appointment specifically to look at a used car that ended up selling hours before we got there. Prior to walking out we entertained their price to get us in the new model. The price came back at a good spot, so we decided to push forward with the new car. The car wasn’t on site and they had to pull one from another dealership. It started with two color options and then suddenly our choice wasn’t available, then we find out the car had a recall and had to be serviced by the other dealership before being brought over, so we wouldn’t be able to get it that day. We still ended up sitting at the dealership for 3 hours without looking at a single car or leaving with ours. Our salesperson was double booked on appointments and had to keep bouncing from us to another couple and we’d move from his desk to the waiting area. There did not seem to be any care in getting us processed in a timely manner. The biggest mistake was not paying in cash. We decided to finance for a few months to get the rebate, but I would’ve forgone the savings to not have to sit in Steve’s office for 90 mins with the protection plan and financing pitches. He would not take no for an answer and I felt like I had to give up to get out of there. I gave in to the protection plan, but told him to email me the cancellation paperwork now. I ended up filling it out and emailing it in as soon as I got home. I know I’ll lose money, but it was the only thing I could do to get out of that office. I also asked what the VTR I was paying for at this time as it was not explained, but was not given a clear answer. Their sales tactics really seem to focus on exhausting you to give in. In email correspondence after the sale it has been said that they cannot control how long you are are they — but allowing customers to bypass the relentless warranty sales tactics or listen when they say no would speed up the process by far. This makes it unlikely I would want to be a repeat customer. The positive - I got a new vehicle at what seems to be a fair price.

I worked with Miquel and he was awesome, he was very courtesy and nice, he treated us with respect. Also he was a straight shooter not trying to hide information and pop it on us later. Furthermore, Zahir in finance was great as well, it was great experience and Im going to recommend friends and family.

My father and I worked with Byron for over 3+ hours and he went above and beyond to make sure our experience was the best. From start to finish, the process was easy, transparent, and stress free. Everyone was friendly, professional, and willing to help. Also thank you to Michael who was able to negotiate to our needs <3

Great customer service!

When I called in to provide payment for a claim. Joe greeted me professionally. Mike, their manager assisted with the payment. Kareem mentioned how setting up the claim with Joe was easy and that he enjoyed working with him. An amazing advisor, outstanding leader and over all stellar experience! Thank you gents!

Joe was amazing!!! Had an appointment for a few small repairs, Joe came right up to help me and was super quick! He was kind and respectful. Great experience!

The advisor I worked with was Jamie, she was very courteous and friendly, excellent customer service!! The waiting area was clean and provided, water, coffee, WiFi and televisions. My experience was very pleasant and shuttle was provided for the ride home, the car was clean and good conversation with driver he was great.

Had an absolutely GREAT experience dealing with Chapman Hyundai. Friendliest, most honest people I have ever dealt with at a car dealership. Salesman Jesus was a dream to deal with as were Brian and Steve. Easiest experience I have ever had purchasing a new car.

We had an excellent experience with Chapman, Hyundai Auto group. Souzane Abdul Razek, along with the sales, technical and finance teams were knowledgeable, professional, and extremely helpful throughout the entire acquisition process of our Hyundai 2026 Tucson. Thank you to all of you and the entire Chapman Hyundai team for making this such a positive and comfortable process.

I was leaving on a vacation trip to CA the next day and my check engine light came on at 4:45 that evening. Jamie my service advisor got me in the next day to find the problem. Made my trip on time thanks to Jamie and all the people at Chapman Hyundai Phoenix

Anthony Robles(service advisor)assisted me Friday morning at Chapman Hyundai and I must say the entire interaction from beginning to end was very pleasant and greatly appreciated. I am seriously thinking of scheduling my on going service appointments with this location opposed to the Hyundai dealership that's less than 10 miles away for me to Hyundai Chapman which is much further away. First impressions truly matter. Thank you Anthony

Ok, so I am giving my service advisor 5 stars, not necessarily the dealership. Joe Bartizel is amazing. I have been frustrated with my new car because of the technology but he has made himself available by phone to help me through it and has taught me a lot. Thank you, Joe! The dealership is lacking in service though. My car has been recalled twice, each taking half to full day to fix. They do not offer loaners or Ubers. They instead have a shuttle, serving multiple people to multiple places. If the shuttle is out on a run, you are out of luck. My former dealerships always made sure I had a loaner for longer fixes and provided Ubers for shorter ones. I wish I had looked into this before buying my car there. It really is a negative.

Friendly, not pushy