Customer Testimonials

Very helpful salesman and not a pushy place at all. Warrantee person also very nice and helpful. This is my 4th Hyundai and 3rd from Chapman. Always satisfied w their service.

A Review for Ms. Judi Browning Some people do their jobs. And then, every once in a great while, you meet someone whose job is simply the place where God decided to put them so they could bless whoever walks through the door. That is Ms. Judi Browning. I came into Chapman Hyundai Phoenix unannounced, hoping to buy a Lincoln Aviator for my wife. The salesman I'd been speaking with on the phone was out on a test drive. Before I could even look around, Judi was there. There was no pressure, no pitch, and no rush. She simply ... Read More

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Google - Nov 10, 2026

A Review for Ms. Judi Browning Some people do their jobs. And then, every once in a great while, you meet someone whose job is simply the place where God decided to put them so they could bless whoever walks through the door. That is Ms. Judi Browning. I came into Chapman Hyundai Phoenix unannounced, hoping to buy a Lincoln Aviator for my wife. The salesman I'd been speaking with on the phone was out on a test drive. Before I could even look around, Judi was there. There was no pressure, no pitch, and no rush. She simply greeted me with a warmth that made me feel like I wasn't just welcome in that dealership, but wanted there. In that moment, I wasn't one customer among many. I was the only one. We talked for about forty minutes, and I'll be honest: I quietly hoped that test drive would take a little longer. We talked about life, about old cars, about her grandchildren and great-grandchildren, and about God. She opened her heart to a man she had only just met, with a sincerity and vulnerability that left me in awe. When she told me her age, it all made sense. Judi comes from a generation where kindness, respect, love, and faith weren't just good manners. They were the foundation of everything. She carries that foundation with her every single day, and you can feel it the moment she speaks. At one point I told her that whatever they were paying her, it wasn't enough. I didn't mean that as a criticism of the company or her leadership. I meant it as the highest compliment I knew how to give, because what Judi offers can't be measured in a paycheck. A heart like hers is priceless. She handed me her personal card, and I went off on my test drive. When I came back, I thanked her, gave her a hug, and asked for a picture together. It's one I'll treasure. In the end, I didn't drive off the lot with a new car. But I walked out with something far more valuable. I came to buy a vehicle for my wife, and instead Judi sold me on her unconditional love for God and for people. If every business had a Judi, no one would ever have to wonder why customers keep coming back. Ms. Judi, you are a true jewel. It was an honor to meet you, and I will never forget the kindness you showed me that day. Thank you for reminding me what it looks like to truly see someone. — Michael Sandoval

Wonderful staff to work with on a deal, specially with Axel M. Jaimes, also the manager Brian, finally the general manager George Hadad, not enough words to thank them all for a great purchase,

Best experience ever. This is my 3rd Venue and loving it! Thank you Jeremy and Brian for a hassleless deal. I was in and out pain free 😉

On Thursday, I learned that an acquaintance Judy was a receptionist at Chapman Hyundai. On Friday morning, Judy took me out in the dealership parking lot to see the cars I wanted to look at, despite rain and puddles. She quickly arranged for a test drive with a great salesman, Jad. By noon, I was the thrilled owner of a Hyundai Kona. I was happy with the low pressure atmosphere of the dealership, and the paperwork and trade-in process. Jad programmed all the bells and whistles for me, and assured me he would be available to help if needed as ... Read More

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Google - Nov 5, 2026

On Thursday, I learned that an acquaintance Judy was a receptionist at Chapman Hyundai. On Friday morning, Judy took me out in the dealership parking lot to see the cars I wanted to look at, despite rain and puddles. She quickly arranged for a test drive with a great salesman, Jad. By noon, I was the thrilled owner of a Hyundai Kona. I was happy with the low pressure atmosphere of the dealership, and the paperwork and trade-in process. Jad programmed all the bells and whistles for me, and assured me he would be available to help if needed as I discover even more great features on the car. If you are looking for a car, try Chapman Hyundai. I’m glad I did .

I recently purchased a Hyundai Tuscon 2026 through Chapman Hyundai with the help of there team Jad, Mike, and JP. All three of these gentlemen were super helpful throughout the whole process and accommodated to my needs. I highly recommend working with them!

Phenomenal time

Great experience. Quick and easy.

Highly cooperative. Jeremy was very professional and accommodating. He helped us find a beautiful car for an amazing price.

No fights! No games! Thanks Jeremy! My wife is going to flip out.

Automobile purchases are always a stressful process. However thanks to Jad , and Suzanne in sales and Steve in finance the process was painless. This is our second purchase from this Chapman dealership and we will remain loyal customers as well as strong referral providers to them. Thanks to all. PL

Very good experience with them. Axel is very good person and helpful to get the deal

We purchased a new vehicle, and Mike and Paola made the experience so great that I had to leave a review. I highly recommend them if you're in the market for a vehicle and don't usually enjoy the sales process.

Buying a new car it’s stressful but with the right people the process can be simple and great. My salesperson Todd P McLennan, proof that consistency will get you at the door. I stopped by, looked at a few options and the follow ups were simple incredible. Now it had to come to closing with the right deal and this wouldn’t be possible without Michael Ciadella the manager. He was understanding but more than anything, fair. He helped me close the deal at the mark I needed to be and this was my first car. Thank you guys.

Joe in the service department is the best!!

I used to cringe whenever I saw the engine light come on. How long is it gonna take? How much is it gonna cost? How am I gonna get to work? Since I've been going to Chapman Hyundai Phoenix, I can honestly say that engine lights are no big deal! I was able to make an appointment within one day, and not only was the problem fixed, but they always go a little further, the extra mile, and I noticed it! Purchasing and maintaining your vehicle is the second most critical ownership responsibility we have next to our homes. ... Read More

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Google - Oct 29, 2026

I used to cringe whenever I saw the engine light come on. How long is it gonna take? How much is it gonna cost? How am I gonna get to work? Since I've been going to Chapman Hyundai Phoenix, I can honestly say that engine lights are no big deal! I was able to make an appointment within one day, and not only was the problem fixed, but they always go a little further, the extra mile, and I noticed it! Purchasing and maintaining your vehicle is the second most critical ownership responsibility we have next to our homes. Having a partner like Chapman Hyundai on my side to help me navigate our hi-tech vehicles that we drive these days - is nothing short of a blessing. I never have to remind them that I have a third-party warranty, and they work on my behalf to get approval for covered repairs. My service advisor paid close attention, and didn't miss a thing on the list. What an amazing relief, and now I'm back on the road!

Great service as always

Everyone was very friendly.. they kept you updated on where the process was at at all times they were honest upfront

Overall the sales and finance team were excellent. True to their word and very personable. I wouldn't make sense to purchase a hyundai anywhere else than Chapman Hyundai. Thx Chapman

Got my vehicle in and out quickly! Did all the necessary work and kept me informed. They even washed my car. Thank you Joe for your great service.

This is the second time I’ve brought my car here and they are great! Both times my service advisor was Joe B. He is always very informative and just awesome and honest! Thank you! 🙂

Low rating due to Hyundai key fob policy, not the dealership or personnel.

I like the dealership, and Jamie in particular, she made my experience at Capman very pleasant

Had a great experience purchasing my new car! Amel was friendly, professional, and helpful throughout the process. Everything went smoothly.

Yannick was super kind and helped me get the car I needed in my budget.

⭐⭐⭐⭐⭐ 5-Star Review I had an excellent experience at Chapman Hyundai Phoenix! Joe Bartizal was absolutely amazing! He is extremely knowledgeable, professional, friendly, and helpful. He took the time to explain everything clearly, answered all my questions, and made the entire service experience smooth and stress-free. His customer service truly goes above and beyond. It’s wonderful to work with someone who genuinely cares about their customers. I highly recommend Joe to anyone looking for outstanding service. Thank you, Joe, for your professionalism and exceptional customer care!

Joe is always responsive to my auto needs.

I bought my car from this dealership and I continue coming back to get it serviced. This last time, I worked with Alfred Martines. He left a great first impression, very nice guy! He kept me updated along the way and answered my questions after my inspection report was sent. I will definitely be requesting him every time I come back.

Chapman Hyundai Phoenix always gives great, on-time service with minimal waiting and a shuttle service if you need it. Jaime Heyns has been my Service Representative for many years, and I highly recommend her. She is always knowledgeable about what my car needs, and I trust her completely.

Tried to buy a vehicle from this dealership, I was interested in the Hyundai Ioniq 5, getting them to communicate was like pulling teeth. They’re so disorganized, sending new emails “following up” asking repetitive questions. What a joke, stay away from this dealership. I went with Kia in Tempe, they couldn’t sell me a car fast enough, kept in communication, kept me informed, answered all my questions. Couldn’t be happier with Kia Tempe. Stay away from Chapman, Paola and Michael the sales director must not like making deals. Oh well, their loss.

Had an issue with my car that caused it to need to be in the shop for 45 days. During this time, I was issued a loaner car by the dealership. After I had the loaner for maybe 20 days, a Lyft driver slammed into the back of the car while I was sitting at a red light (100% the other driver's fault BTW). Chapman was understandably frustrated about the situation, but it wasn't my fault. The brand new car that was sold to me (like 4k miles at the time) had a manufacturing defect that rendered it inoperable. When I ... Read More

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Google - Oct 10, 2026

Had an issue with my car that caused it to need to be in the shop for 45 days. During this time, I was issued a loaner car by the dealership. After I had the loaner for maybe 20 days, a Lyft driver slammed into the back of the car while I was sitting at a red light (100% the other driver's fault BTW). Chapman was understandably frustrated about the situation, but it wasn't my fault. The brand new car that was sold to me (like 4k miles at the time) had a manufacturing defect that rendered it inoperable. When I had another issues that I thought was a similar problem to the on that had the car out of service for 45 days, I called Chapman to let them know how I should proceed. The service advisor informed me that they would not issue another loaner to me, per the manager. I get treated like I'm responsible for a force majeure situation. The manufacturing defect was the root cause of the problem for which I blame Hyundai. Chapman needs to understand that if they're going to act as a delear for a manufacturer's product, they need to take care of the customers or else it reflects poorly on the manufacturer. They did the right thing by issuing the loaner, but blaming the customer for an accident for which they were not at fault is pretty slimey. I won't be buying another car from this group (any brand/any location). On another note, I am hesitant to take it there for service at all. They have delusional pricing on their tires. They will suggest replacements when a repair is sufficient. I guess the margins on car sales aren't enough to keep this place going, so they make it up by shafting the customer on wear items.

(Translated by Google) Very friendly, attentive, and efficient work by the entire team. Thank you very much. (Original) Muy cordiales, atentos, y eficiente en el trabajo de todo el equipo. Muchas gracias

I made an appointment and got in to the service department the same day for a tail light repair and tire pressure maintenance.

Beware of the sales people here. Was lined up to buy a car once it came in, and the sales people not only lied about the delivery, but sold the car to someone else after we had been expecting it for 2 weeks. They emailed me this afternoon (10/08) saying delivery was expected any day. The Hyundai site stated it would deliver tomorrow (10/09) and when I askes the sales person If this was true, the sales person said that it actually arrived today and they had already sold the car. With the next shipment arriving in Jan. Slimy, sneaky and no shred ... Read More

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Google - Oct 9, 2026

Beware of the sales people here. Was lined up to buy a car once it came in, and the sales people not only lied about the delivery, but sold the car to someone else after we had been expecting it for 2 weeks. They emailed me this afternoon (10/08) saying delivery was expected any day. The Hyundai site stated it would deliver tomorrow (10/09) and when I askes the sales person If this was true, the sales person said that it actually arrived today and they had already sold the car. With the next shipment arriving in Jan. Slimy, sneaky and no shred of any remorse.

Stayed in touch gave an update all the way through

Not trustworthy. Added hidden charges and refused to address. Never going back. Back to Earnhardt.

My sales person, Axel, was extremely patient, professional, knowledgeable and he did not pressure me. My experience was amazing, thank you!!!

Great service, completed on time and everyone l dealt with went above and beyond in their service...

Best experience! My service advisor, Joe, was super nice, helpful, knowledgeable, and made certain I knew what to expect and kept me in the loop. We need more people like him! He is an asset to Chapman Hyundai! I highly recommend Chapman for all your service needs! They will treat you like family!

Excellent service, got my first vehicle here!

Terrible experience with the service supervisor, Mike Ellis. My car was in for warranty work and I was given a loaner. A rock hit the windshield and left a small star chip, I contacted two glass repair companies,(the company Hyundai uses)and sent pictures and both said it was fixable and quoted me $100. Mike Ellis wasn't interested in any of that. On the phone he interrupted me, wouldn't let me finish a sentence. He was very rude over the phone and said”you’re going to do what I tell you to do” he insisted on me ... Read More

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Google - Sep 27, 2026

Terrible experience with the service supervisor, Mike Ellis. My car was in for warranty work and I was given a loaner. A rock hit the windshield and left a small star chip, I contacted two glass repair companies,(the company Hyundai uses)and sent pictures and both said it was fixable and quoted me $100. Mike Ellis wasn't interested in any of that. On the phone he interrupted me, wouldn't let me finish a sentence. He was very rude over the phone and said”you’re going to do what I tell you to do” he insisted on me doing things that isn’t in the service agreement I signed, he stated they don’t give loaner cars to people who don’t have glass coverage which also wasn’t in the service agreement. The agreement states the repair has to be “reasonable” which a full windshield is not reasonable when the chip was fixable. Huge difference from having to pay $100 to $700. The same loaner already had an unrepaired dent in the rear bumper, so clearly that standard only applied to me. After that, Hyundai reached out to the same glass company that told me it was fixable and told them to not do any repairs unless it was a full windshield replacement. They wouldn't give me my own car back until I paid for a full windshield replacement. I was always willing to pay for the damage. What I wasn't willing to do was be talked down to and pushed into the most expensive option when two glass companies said it could be fixed. I didn’t appreciate that Hyundai called the glass company themselves and bullied them into not fixing the crack when they had told me yes it was fixable. If the glass company themselves had told me from the start that a new windshield was needed then yes I would have accepted it.

Souzane Abdul and the staff at Chapman were phenomenal. I tried to purchase at another Valley dealership and the person that helped me there refused to listen to what I wanted. Souzane was the opposite. She is an excellent listener and then she knows how to fulfill. I never felt I was in a high pressure sale. Such a wonderful buying experience. I had already negotiated the extended warranty so when I was sent off to finance, I was expecting to be bombarded with high pressure upgrades. That never happened. Upgrades were discussed but I was never pressured to buy ... Read More

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Google - Sep 27, 2026

Souzane Abdul and the staff at Chapman were phenomenal. I tried to purchase at another Valley dealership and the person that helped me there refused to listen to what I wanted. Souzane was the opposite. She is an excellent listener and then she knows how to fulfill. I never felt I was in a high pressure sale. Such a wonderful buying experience. I had already negotiated the extended warranty so when I was sent off to finance, I was expecting to be bombarded with high pressure upgrades. That never happened. Upgrades were discussed but I was never pressured to buy anything I didn’t want. Such a wonderful buying experience!

Great customer service. I had a great experience. Kept me informed on vehicle repair and what stages. Very professional and asked if I wanted my vehicle washed.

If I could give them a zero I would have ever heard of the saying you get what you pay for well there are a complete scam will work with credit issues but there vehicles are trash I had my car since 2/28/26 and every two to 3 weeks maintenance they can’t seem to properly do a oil change , change tires , fix AC and when I need to change speed car not recognizing when I pressing gas I wouldn’t recommend them to my worst enemy.

Would avoid this dealership like the plague. The salesmen are awesome, let me start by saying that, but the finance, sales manager, and GM? Don't waste your time if you're looking for a stress free car purchase. I'd accompanied my mom to look at a Subaru, which online the price was fair for the year and mileage until you get told about their tint fee (mind you, tint is so light it's nonexistent), paint protection, and everything in between. We didn't even have finalized paperwork and financing completed and they let us drive it off ... Read More

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Google - Sep 26, 2026

Would avoid this dealership like the plague. The salesmen are awesome, let me start by saying that, but the finance, sales manager, and GM? Don't waste your time if you're looking for a stress free car purchase. I'd accompanied my mom to look at a Subaru, which online the price was fair for the year and mileage until you get told about their tint fee (mind you, tint is so light it's nonexistent), paint protection, and everything in between. We didn't even have finalized paperwork and financing completed and they let us drive it off the lot with a low tire, it makes grinding mechanical noises at a cold start, and when handed the Carfax after the fact its been in two accidents after being told it hadn't ever been in a single one. Financing on the other side was another rodeo, as it was phrased they "load a shotgun" and shoot offers at various lenders in turn dropping your credit multiple times with hard checks. A 10k car after this last deal would've been nearly 20k after APR and financing fees. Do yourself a solid and research first before even going to this dealership. If it looks too good to be true with their monthly payments and listed price, it probably is. Casey, our sales rep was the only one in that entire dealership that made the experience somewhat tolerable. The sales manager will talk down to you like your stupid about car buying and the finance guy will compare you to a dead horse when you decline another hard check on your credit and just stating you're done and don't want to agree to the terms. Visited last week and just barely getting progress on getting out of it. And an update— promised a refund check today (9/25/26) since they apparently don't keep cash on hand and we were told a check would be awaiting today. GM apparently has to sign off and ghosts his entire team and has not even visited the finance guy, and yet another day of running circles with a singular receipt and no return of funds so my mother can get into a reliable vehicle without the stress this dealership has caused. I guess next step is finalizing reaching out to the BBB and Attorney General and getting legal help if nothing is done. Maybe corporate should have a look into the running of this dealership franchise as well.

Joe B. is great to work with, super helpful!

Paula was great

I would highly recommend Jeremy Tippett at Chapman Hyundai to anyone looking for a patient, trustworthy and professional car salesperson. He went above and beyond to make sure I was happy with my purchase, and I am very grateful for the wonderful experience. If you are looking for someone who genuinely cares about his customers, I highly recommend him!

We purchased a Tucson Hybrid SEL AWD from Chapman Hyundai on Bell Road last week, and the entire experience was smooth and hassle-free from start to finish. From helping us with the vehicle booking and test drive to completing the documentation and delivery, everything was handled very professionally. A special thanks to our salesperson, **Souzane Abdul Razek**, who was incredibly helpful throughout the process. She was very humble, patient, and always willing to answer our questions. She also took the time to help us set up the vehicle’s system and followed up with us afterward to check how our ... Read More

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Google - Sep 18, 2026

We purchased a Tucson Hybrid SEL AWD from Chapman Hyundai on Bell Road last week, and the entire experience was smooth and hassle-free from start to finish. From helping us with the vehicle booking and test drive to completing the documentation and delivery, everything was handled very professionally. A special thanks to our salesperson, **Souzane Abdul Razek**, who was incredibly helpful throughout the process. She was very humble, patient, and always willing to answer our questions. She also took the time to help us set up the vehicle’s system and followed up with us afterward to check how our driving experience was going. We truly appreciate her excellent customer service and the smooth buying experience. Highly recommended!

I had an appointment set up to view a car and had been talking with a sales rep for a couple days. The morning that I was supposed to come in I got a text saying the car was sold. Come to realize looking at there website looking at other options the car was still there but with an increased price. Talking with another rep over email she said the car was sent to auction and then for the right price they could possibly bring it back and then continued the try to offer it for sale $4000 over the original ... Read More

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Google - Sep 12, 2026

I had an appointment set up to view a car and had been talking with a sales rep for a couple days. The morning that I was supposed to come in I got a text saying the car was sold. Come to realize looking at there website looking at other options the car was still there but with an increased price. Talking with another rep over email she said the car was sent to auction and then for the right price they could possibly bring it back and then continued the try to offer it for sale $4000 over the original listed price. 8 hrs later a receive a text from a different sales rep saying that another buyer had agreed to buy it and then backed out and that the increase in price was due to the interest in the car. 3 different stories, I'll be looking elsewhere. I felt like it was very dishonest.

We recently purchased a Hyundai Palisade and the whole process was smooth from start to finish. Jeremy was our salesperson, and he was extremely responsive throughout, answering every question quickly and clearly, and genuinely knowledgeable about the vehicle. He worked with us to land on a deal we were comfortable with, without any pressure. The small touches mattered too: he personally installed our wheel locks before we left the lot. If you're in the market for a Palisade (or anything else), ask for Jeremy.

My service was on time and mycustomer service person was very nice and polite she answered questions that I had concerns about. I also received a wash on my car. Wonderful experiences I had.

If you are looking for a Hyundai, Chapman is the place to go. Ask for Paola Navarro, she is fantastic. Very knowledgeable about the Tucson's features and took the time to explain every one of them. Lots of gizmos and safety features since I bought my last car in 2016. Paola took the time to set up Bluelink for me and my wife. Got a great deal and working with Finance was easy and quick.

⭐ 1/5 — Very Poor Customer Service Extremely disappointing experience at this Hyundai showroom. The salesperson shane simonelli was very rude and disrespectful when we tried to negotiate the price. He told us, “If another showroom is giving you a better price, go and buy from there.” Another was not even interested in properly showing or explaining the car. Instead, he kept questioning whether we had enough money to buy it. This is not the way customers should be treated. We came genuinely interested in purchasing a Hyundai, but the salesperson’s attitude completely ruined our experience. Customers deserve respect regardless of their ... Read More

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Google - Sep 3, 2026

⭐ 1/5 — Very Poor Customer Service Extremely disappointing experience at this Hyundai showroom. The salesperson shane simonelli was very rude and disrespectful when we tried to negotiate the price. He told us, “If another showroom is giving you a better price, go and buy from there.” Another was not even interested in properly showing or explaining the car. Instead, he kept questioning whether we had enough money to buy it. This is not the way customers should be treated. We came genuinely interested in purchasing a Hyundai, but the salesperson’s attitude completely ruined our experience. Customers deserve respect regardless of their budget or whether they negotiate the price. Very unprofessional behavior and extremely poor customer service. I would not recommend this showroom based on my experience.

So my grandmother went in for a simple new battery and she got her battery paid for them to install the new battery and they did not screw back on the hardware , when we contacted them we were told that the tech is on lunch to leave a message while we are sitting in 110 degree weather at 1 pm today . The most unprofessional experience I ever had using a professional dealership for service.

I took my Hyundai car for recall When I got my car I find out my window shade is broken and it was not broken before I give it to them they broke my window shade when I stop to the dealer to tell them they said they’re not responsible and I ask to check the camera they didn’t

I was impressed with this dealership back in 2024 when I leased my new vehicle. This past year the service department has been an utter mess. It all started when a service advisor would not let them assess my horn. My horn suddenly stopped working. This advisor removed my horn check from my service because I wouldn't leave the car with them overnight (I did end up taking it to another hyundai dealership that didnt have an issue looking at it the same day). That same day I had a tire rotation and oil change and they said I had ... Read More

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Google - Aug 11, 2026

I was impressed with this dealership back in 2024 when I leased my new vehicle. This past year the service department has been an utter mess. It all started when a service advisor would not let them assess my horn. My horn suddenly stopped working. This advisor removed my horn check from my service because I wouldn't leave the car with them overnight (I did end up taking it to another hyundai dealership that didnt have an issue looking at it the same day). That same day I had a tire rotation and oil change and they said I had low tread and a couple tires needed replaced. The next week I went to discount tire and they couldn't replace my tires because the dealership never put the wheel lock key back into my car. I called the service manager and left a message explaining my issues. Never called me back. I called the department itself and spoke with them. They said they would look for the key can call me back. Never did. I drive to the dealership and talked to another service advisor. There was a wheel lock key at the desk. He said that it was "probably" mine. He walked to my vehicle to check and make sure the key fit. He said it did. I went back to discount tire the same day. The key infact did not fit. They had to break those specific lug nuts off and then I had to go back to the dealership and they made me buy the nuts (I bought the normal ones so this doesn't happen again) and they put them on. I would never recommend this location again. Very incompetent staff. Even the nice gentleman I bought the lugs nuts from said they dont have a clue what they're doing over there.

This was maybe the worst experience of my entire life. DO NOT GO HERE. They pressured me for over 6 hours while claiming they didn't want me to feel pressured. Maybe they thought continuing to press me while stressed out and crying, saying I don't feel confident or comfortable would have sank the deal since I was vulnerable. I told them from the start I was just shopping around. The salesman Axel tried to talk the entire first test drive about my boyfriend and our relationship? Weird & annoying because I was trying to listen to the car. I ... Read More

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Google - Aug 7, 2026

This was maybe the worst experience of my entire life. DO NOT GO HERE. They pressured me for over 6 hours while claiming they didn't want me to feel pressured. Maybe they thought continuing to press me while stressed out and crying, saying I don't feel confident or comfortable would have sank the deal since I was vulnerable. I told them from the start I was just shopping around. The salesman Axel tried to talk the entire first test drive about my boyfriend and our relationship? Weird & annoying because I was trying to listen to the car. I liked the next car, drove better & was more along the lines of what I wanted. I still hadn't decided despite many times he would ask me things like "So is this the one you wanna buy today?" & "What's your hesitation? This is exactly what you're looking for." I should've taken it as a red flag for being pushy & walked away. The second I said I even remotely liked the car, he took us inside to "crunch some numbers" went to his desk curious what the cost would be. He tried to "help me out" by taking $250 off for nearly bald tires, claiming that because I asked to remove an unnecessary and unasked for "window tint lifetime warranty" & "desert paint sealant" that 'couldn't be removed' equaled compensation for the tires w/the $250?? He tells me he needs me to sign the paper that lists all these charges, I tell him "this isn't final is it?" I still had questions about what the other charges were for that Axel couldn't answer. He said "No these are just for the price of the car itself without additional charges so I can get it all over to Z & he can start getting you real numbers & information. I'm gonna get these over to him, he'll bring you in & you can talk about all of that and negotiate there." Axel then disappears to "detail" the car because I noticed the wiper fluid was low & coolant basically empty on test drive so he claimed he was going to top it off. I STILL hadn't even said yes & was continuously expressing doubt & unease to everyone who would brush me off & keep pushing me along. I waited almost an hour to see "Z in financing". When I got tired of waiting because I wasn't even sure in the first place, I told the front desk lady. Miraculously Zahir was ready to see me now. The second I go in, he has the registration, temporary plate, an entire folder of all the necessary documents when purchasing a car all set up & done. I still had not even said yes to anyone. He says “You’re pretty much done, what’s the issue?” after I explained that I hadn’t decided yet & wasn’t happy with pricing, told I could negotiate, he brings the manager in so that they both can push me some more & ask “What can we do to get you to drive this car out of here today?” I started crying, telling them I wasn’t sure & this was making me feel insanely pressured. They kept slowly lowering the price some more, even on things they claimed couldn't be removed, acting like they were doing some kindness while adding more & more pressure & asking what could convince me each time I expressed wanting to come back later & think on it. When I finally stood my ground enough to leave, I bawled my eyes out because of the relief I felt being free after 6 draining hours of my existence. To get them off my back about it, especially Zahir saying "I think you'll talk yourself out of it if you leave" I told them I would sleep on it & come back in the morning if I felt it was right. I then got a message from Axel saying "It looks like we'll be finalizing things tomorrow. I don't want to pressure you into a decision you aren't happy with but it seems like it's not the car that's the problem, but the commitment to buying a car." No one should ever have to be "convinced" to buy a car if its the one they really want.The entire experience felt so surreal I didn't even feel like myself. It was disgusting, and I encourage you to never go. Especially not if you're someone who struggles with anxiety & worries about being pressured by scummy salesmen.

Went to look at a used car the was a lemon not cleaned old owners stuff still in there no shame these dealership done care anymore

I would pass on this dealership. The communication was non existent from the general manager george Solomon. Find another dealership to work with. We have bought a total of 7 cars from them. Never again.........

Do not go to Chapman Hyundai Phoenix on Bell Rd! They lied 3 times during the negotiation of my car, including lies about unlimited windshield replacement in the service contract, the fine print says only REPAIRS are unlimited. I was also told I had to buy all the service agreements to get the windshield/tire one. Otherwise I would have never bought all the other agreements. So I canceled all the service contracts and cannot get the dealership to refund the money back to the principal amount on my loan. They do not return my emails emails and they will not ... Read More

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Google - Jul 29, 2026

Do not go to Chapman Hyundai Phoenix on Bell Rd! They lied 3 times during the negotiation of my car, including lies about unlimited windshield replacement in the service contract, the fine print says only REPAIRS are unlimited. I was also told I had to buy all the service agreements to get the windshield/tire one. Otherwise I would have never bought all the other agreements. So I canceled all the service contracts and cannot get the dealership to refund the money back to the principal amount on my loan. They do not return my emails emails and they will not give me any proof that they submitted the request to refund my money. It’s been over 2 weeks. I like my new Hyundai, but the dealership is just sleazy. Update as of August 25th… I finally got a portion of the refunded cancelled service agreements. But 2 were not refunded. So August 4th I left a voicemail and emails for the Finance Director and the General Manager with no response. So I had to call the warranty company myself only to find out that one of the agreements needed a resubmission and the other of the 2 last agreements needs to get cancelled and refunded through the dealership but they will not respond. I have had to call Hyundai corporate customer care. All I am asking is for a response that the cancellations of the last 2 agreements have been proceeded, I understand it takes time to see the refund. But I have no way of knowing if anything has been done unless they email or call me back. It shouldn’t be this hard. If I had not been lied to by Zahir in the finance department none of this would have happened.

I had an appalling experience at Chapman Hyundai Phoenix today when returning my lease vehicle. After arriving to complete a standard lease return, I was kept waiting for over an hour. When I was finally addressed by Manager George Salman, the situation went from frustrating to completely unacceptable. Upon learning that I was returning the lease without purchasing or leasing my next vehicle directly from their location, George Salman behaved in an extremely rude, hostile, and dismissive manner. He ultimately told me to get out of the dealership simply because I chose to buy my new car elsewhere. The lack ... Read More

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DealerRater - Jul 29, 2026

I had an appalling experience at Chapman Hyundai Phoenix today when returning my lease vehicle. After arriving to complete a standard lease return, I was kept waiting for over an hour. When I was finally addressed by Manager George Salman, the situation went from frustrating to completely unacceptable. Upon learning that I was returning the lease without purchasing or leasing my next vehicle directly from their location, George Salman behaved in an extremely rude, hostile, and dismissive manner. He ultimately told me to get out of the dealership simply because I chose to buy my new car elsewhere. The lack of basic courtesy, total disregard for a returning customer's time, and the unprofessional, aggressive behavior displayed by George Salman was appalling. No customer returning a vehicle should be subjected to hostililty or thrown out for making an independent purchasing decision. I strongly advise others to exercise caution when dealing with this location and its management. I will not be returning to Chapman Hyundai Phoenix for any future sales or service needs.

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Had recall after motor failure and Hyundai did replace the motor under the recall which was great, so I thought. Turns out can’t really prove if they replaced it brand new engine, probably not! Now check engine light is on for catalytic converter and alternator. Those repairs estimated cost us $4800. This is a terrible company, stick with Toyotas!!

My wife is disabled. When I agreed to the lease, on line, I did not dicker on the price I only asked one thing. That I be able to get handicapped plates for the car. They did not do that. When I asked them to fix it they told me repeatedly, "they would fix it" verbally and in texts and emails. After over two weeks they admitted they had done nothing and if I wanted it fixed I would have to pay an additional $250.

Was given a fair price over the phone and they raised the price when I got there and spoke to the sales manager who still got me for a little more but the finance guy really tried to jack the price up by adding almost 4K to the loan amount without even saying anything. Buyer beware

I came in about a month ago because my was having trouble starting . They only took a couple hours to “diagnose “ it and I just needed “oil” . I called back frustrated due to still having the same issue it not wanting to start . Fast forward not even a month later I was at a stop light and my car just shut off at a stop light in traffic . Thankfully I wasn’t on the freeway that could of ended very badly . Im disappointed this could of handled early on and I wouldn’t of had to waste money on a ... Read More

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Google - Jun 26, 2026

I came in about a month ago because my was having trouble starting . They only took a couple hours to “diagnose “ it and I just needed “oil” . I called back frustrated due to still having the same issue it not wanting to start . Fast forward not even a month later I was at a stop light and my car just shut off at a stop light in traffic . Thankfully I wasn’t on the freeway that could of ended very badly . Im disappointed this could of handled early on and I wouldn’t of had to waste money on a rental and had my time wasted . I wasn’t going to come back to your dealership to have my time wasted again. In addition because of the review due to the “carfax” my oil was not changed every 12,000-14000 miles . The issue with the car was due to a crank shaft sensor 5 . Instead of taking accountability you would like your blame it on me if you look it up and you work in the service department you will know what a crankshaft sensor 5 does because the other place I went to was able to diagnose it just fine why would i come back and waste my time and money when you guys couldn’t figure out the issue in the first place and I almost never leave bad review good try though ! The lack of accountability shows me everything I need to know of what kind of business practices you provide

never EVER buy a car from ANY Chapman. they ripped me off. single father they did absolutely dirty... came in to buy a car put 1500 down. gave them ALL my info. at the time I missed a little work due to a accident... so, when they sell you a car they tell you the bank will call in 10 days for final say. I came all the way up from Tucson. I told them I'm not coming up till 100% approved. they called told me to get insurance that was 500$ to get car provided them all my document. Mike the financial ... Read More

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Google - May 26, 2026

never EVER buy a car from ANY Chapman. they ripped me off. single father they did absolutely dirty... came in to buy a car put 1500 down. gave them ALL my info. at the time I missed a little work due to a accident... so, when they sell you a car they tell you the bank will call in 10 days for final say. I came all the way up from Tucson. I told them I'm not coming up till 100% approved. they called told me to get insurance that was 500$ to get car provided them all my document. Mike the financial guy said "you have nothing to worry about" .. I take the car and 10 days later the bank called. said I was approve.. then Miguel calls me days later (the sales man) tells me the bank didn't approve they need the car back and I'll be charged a restock fee... asked for manager he tell me just keep sending him my payout info. I did this for a month and they wouldn't reply and return text... so I let them know I just want my money back.. 1500 down and 500 insurance I was ripped off of for a restocking fee on a car I was told I'm 100% approved in. never use Miguel the sales man. George the manger acts like he knows nothing about situations and Mike will smile at your face lie and charge your card... never buy from them

My experience with Chapman Hyundai was a case study in how to lose a qualified buyer. As the primary income earner and the person financing the vehicle, I was consistently ignored while the sales team directed conversation to my husband. It felt outdated and dismissive. The low point came at the Chapman Hyundai Bell Road location, when a salesperson accidentally sent me an internal text meant for their manager, labeling us as “upset” because we chose to step away and review numbers over lunch instead of making a rushed decision. Coordination between locations was equally concerning. Scottsdale sent us to ... Read More

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Google - Apr 5, 2026

My experience with Chapman Hyundai was a case study in how to lose a qualified buyer. As the primary income earner and the person financing the vehicle, I was consistently ignored while the sales team directed conversation to my husband. It felt outdated and dismissive. The low point came at the Chapman Hyundai Bell Road location, when a salesperson accidentally sent me an internal text meant for their manager, labeling us as “upset” because we chose to step away and review numbers over lunch instead of making a rushed decision. Coordination between locations was equally concerning. Scottsdale sent us to Phoenix to negotiate on a car in the wrong color so they could “beat the deal” back at their lot on the actual vehicle we wanted. We declined to participate in that process. After purchasing elsewhere, I’ve requested removal from their contact list three times. Each time it was confirmed. The emails continue to come to my work email. If you care about basic professionalism, clear communication, and not being pushed into a deal, look elsewhere.

The whole I dare you to find a better deal tactic is way too old school. We found a BETTER deal for a NEWER car for CHEAPER than what was offered here. Brian C. was not enjoyable at all and tried to bully his way into a deal. My dad and brother are coming and buying from Camelback Hyundai as well since we had such a pleasant experience after the terrible one at Chapman.

Hyundai dealership on Chapman and aswell as Earnhardt are very unhelpful and unreliable. Nothing bad towards them, but I had a coolant leak and there was no rental available for me to use and I got charged for an oil change for $150 when my car is under a warranty. I was untold about this $150 charge and thought that it was gonna be excluded because it’s under warranty.

They'll do anything for a sale. Sold me a car 3 years ago that, although I maintained, had a failing transmission a year and a half in. Shit warranty, crappy service, and hell the vehicle was beaten up and not at all representative of the pictures on the website. Finally paid it off and sold it. Will never buy Chapman again.

I had a very negative experience at Chapman Hyundai on Bell. When I brought my car in, they jacked it up and it took what felt like an act of Congress just to get them to fix the issue they created. The process was unnecessarily difficult and frustrating. I also want to share my experience with George, the sales director at this location. His behavior toward me was discriminatory and deeply offensive. No customer should ever have to feel disrespected or treated unfairly because of who they are. This dealership failed me both in service and in basic respect. I ... Read More

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Google - Dec 16, 2025

I had a very negative experience at Chapman Hyundai on Bell. When I brought my car in, they jacked it up and it took what felt like an act of Congress just to get them to fix the issue they created. The process was unnecessarily difficult and frustrating. I also want to share my experience with George, the sales director at this location. His behavior toward me was discriminatory and deeply offensive. No customer should ever have to feel disrespected or treated unfairly because of who they are. This dealership failed me both in service and in basic respect. I cannot recommend them, and I hope management takes accountability for how customers are treated here.

Kia soul sold to us and alternator went bad before three payments even made. Obviously doesn’t test, didn’t care middle console drawer wouldnt stay down. They harassed us after THEY lost car title and delayed all needed registration. Horrible service would never recommend!!

I bought a car from Chapman and it was the biggest mistake I have ever made, I regret doing business with them, and would implore anyone I met to not do business with them for any reason. Unfortunately the used car I bought from them is already having issues after just 300 Miles. They didnt do any of the maintenance they said they did and are just dishonest people. It is a shame. Do not trust them with your families finances, future, or really for any reason.

Needed a Car was in a pinch. They sold me a trade-in and charged me as if it was a new car. I'll take my business elsewhere.

Not for the first time I had to wait an excessive amount of time for maintenance and / or repair. Last visit was to replace the pillars either side of windshield within the cabin. A 10 minute job to remove / replace that took 3 hours. Will only return for complimentary maintenance or recalls. Will also not be returning to purchase another vehicle due to these service issues (bought a Palisade in 2022 & Elantra in 2025 from this dealership).

If I could give zero stars, I would. My 2022 Tucson has been in for the same brake rotor defect SIX times between 30,000–70,000 miles. Each visit, the dealership either resurfaced or replaced rotors, yet the problem always returned. Instead of addressing the root cause, they kept reinstalling the same poor-quality factory parts. My service advisor even verbally acknowledged multiple times that the rotors were poor quality — but when I escalated the issue to Hyundai Consumer Affairs, I was suddenly told (without any documentation) that it was due to my “driving habits.” To this day, despite repeated requests, no one has been ... Read More

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Google - Sep 18, 2025

If I could give zero stars, I would. My 2022 Tucson has been in for the same brake rotor defect SIX times between 30,000–70,000 miles. Each visit, the dealership either resurfaced or replaced rotors, yet the problem always returned. Instead of addressing the root cause, they kept reinstalling the same poor-quality factory parts. My service advisor even verbally acknowledged multiple times that the rotors were poor quality — but when I escalated the issue to Hyundai Consumer Affairs, I was suddenly told (without any documentation) that it was due to my “driving habits.” To this day, despite repeated requests, no one has been able to provide proof of that claim. Now that the vehicle is out of warranty, both the dealership and Hyundai corporate are refusing to help — even though the defect was documented and “repaired” unsuccessfully six times under warranty. Warranty law is clear: if a defect originates and persists during coverage, the manufacturer cannot wash their hands of responsibility after the fact. I ultimately had to pay $406.73 out of pocket to a third-party shop for upgraded rotors, which so far has fixed the issue. In other words, I solved a problem that Hyundai and its dealership failed to fix after half a dozen attempts. Hyundai talks a big game about standing behind their products, but this experience shows otherwise. The dealership says to talk to Customer Service, Customer Service says to talk to the dealership. They denied responsibility, dismissed my concerns, and left me with the bill for their repeated failures. I would strongly caution anyone considering Hyundai or this dealership to look elsewhere if you expect accountability, honesty, or even basic customer service.

It is unfortunate that Chapman Hyundai of Phoenix is so disorganized with their clerical responsibilities, and the sales/management team is under developed. My title transfer had the wrong Vin number listed for the trade and made transferring to new vehicle most complicated. So unfortunate because I love the Hyundai brand but will not ever trade with Chapman Phoenix again. The difference between the Chapman dealership in Scottsdale and Phoenix is night and day. I bought 2 vehicles from the Scottsdale dealership previously and received white glove service and sales. Definitely a management/leadership difference that is very noticeable.

I had my car serviced here in Feb 2025 with Dominic and was told my front brake linings were low measuring about 3 to 4 mm and I needed new brake pads. Well, I had Peoria Hyundai checked last week and they said my front pads were fine in fact I have a long way to go don’t need replacing (both front and rear are at 7 mm). Peoria Hyundai didn’t get me to replace the pads, sure they could have just to make a few hundred dollars, but they didn’t. Clearly Chapman Hyundai lied. What else did they lie in ... Read More

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Google - Aug 6, 2025

I had my car serviced here in Feb 2025 with Dominic and was told my front brake linings were low measuring about 3 to 4 mm and I needed new brake pads. Well, I had Peoria Hyundai checked last week and they said my front pads were fine in fact I have a long way to go don’t need replacing (both front and rear are at 7 mm). Peoria Hyundai didn’t get me to replace the pads, sure they could have just to make a few hundred dollars, but they didn’t. Clearly Chapman Hyundai lied. What else did they lie in the past? I’ve taken my car here for years. Never will get my car serviced at Chapman again.

Our experience at the dealership was great everyone was very kind and helpful but once we actually bought the car and took it a different dealer to be inspected they said that it appears it was rear ended and the bumper was being held in by screws. I feel very deceived because I was told it went through a through inspection but I wasn't told about that so either their inspection on used cars sucks or they saw it and didn't say anything. I would not recommend buying a car there without taking it to a dealer or ... Read More

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Google - Jul 30, 2025

Our experience at the dealership was great everyone was very kind and helpful but once we actually bought the car and took it a different dealer to be inspected they said that it appears it was rear ended and the bumper was being held in by screws. I feel very deceived because I was told it went through a through inspection but I wasn't told about that so either their inspection on used cars sucks or they saw it and didn't say anything. I would not recommend buying a car there without taking it to a dealer or auto shop you trust Edit they helped a little and took the car back but only as a trade in and wouldn't give us our money back. I would still be very cautious buying vehicles from here. Edit AGAIN. The dealer won't give us what we paid for the car like they said they would and is being very very difficult to work with. Do not I repeat do not buy a car from this dealership. Go somewhere else and it'll be a better and cheaper car.

Bait and switch advertising. Constant emails and phone calls about the vehicle you simply inquired about. Then come to find out. Its been gone off the lot for weeks and weeks. Advertised to lure you in to share your personal info. The russian lady has poor phone skills. And the geriatric man who stuttered and had slow comprehension was the final straw. Treat people like crap on the phone. Ill never spend a penny at any chapman auto places now!!!!! Just had the displeasure of speaking to your "sales agent" at 3:03pm today. Just now. But I KNOW ... Read More

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Google - Jul 17, 2025

Bait and switch advertising. Constant emails and phone calls about the vehicle you simply inquired about. Then come to find out. Its been gone off the lot for weeks and weeks. Advertised to lure you in to share your personal info. The russian lady has poor phone skills. And the geriatric man who stuttered and had slow comprehension was the final straw. Treat people like crap on the phone. Ill never spend a penny at any chapman auto places now!!!!! Just had the displeasure of speaking to your "sales agent" at 3:03pm today. Just now. But I KNOW ZERO WILL BE DONE. ITS A FEELING BASED WORKSPACE YOU CAN TELL!!!! FACTS AND HONESTY ARENT BEING GIVEN HERE!

Sold me a lemon with limited warranty and didnt inlcude this with my copies but they insist that it is when I called. Had a good experience with my first car but because I didnt want a brand new car they rush me out. Never recommending this place again nor coming back.

Major red flag! When I said the price was too high and I wanted time to think about it, the dealership refused to give me a written offer or even let me take a photo of the pricing sheet. The lack of transparency made me feel like they were hiding fees. I won’t do business with a place like this.

Finance manager and finance director VIOLATED UDAAP (Unfair, Deceptive, or Abusive Acts or Practices), which includes an additional element of "abusive" practices. They said VTR (car theft) is mandatory and obligated on all cars and would not remove from contract. We believed them and signed. After reviewing singed paper for the VTR we noticed they added VRG an additional theft protection! Both VTR & VRGs contract paper stated in bold lettering: "its NOT a requirement for the purchase or financing of a covered vehicle". At minimum the finance director agreed to the violation of UDAAP by ... Read More

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DealerRater - Jun 30, 2025

Finance manager and finance director VIOLATED UDAAP (Unfair, Deceptive, or Abusive Acts or Practices), which includes an additional element of "abusive" practices. They said VTR (car theft) is mandatory and obligated on all cars and would not remove from contract. We believed them and signed. After reviewing singed paper for the VTR we noticed they added VRG an additional theft protection! Both VTR & VRGs contract paper stated in bold lettering: "its NOT a requirement for the purchase or financing of a covered vehicle". At minimum the finance director agreed to the violation of UDAAP by confirming that his finance manager added extra charges to original agreement and refunded part of it. We feel scammed and defrauded! Not okay!

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Service center people were awesome. Financing sale teampeople are nothing but liars basically lied to me about free oil changes so I could buy a Financial cell team will say and do anything to get you to buy a car. Really hate this car now scam scam

We were told it would take one hour to replace the fan on the vehicle. It was my birthday that day and we ended up waiting 3 hours. Everyone that came before us and after us were all taken care of, these people also got notifications about how their car was being serviced, while being serviced and my friend did not get any notifications about his car until it was ready. My birthday was not off to a good start 😕

Excellent customer service!!! Christi and Mike were an absolute pleasure to work with and made the entire process quick and stress free!!! Highly recommend Chapman Hyundai for any new car purchase or trade in. Christi turned an unfortunate situation into a blessing in disguise!!! We couldn't be more thankful!! Great work! 👍

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Terrible customer service. I purchased a 2025 Santa Fe directly from The manufacturer and it only came with one key. They refuse to get me the second key. I have called and the GM is never there and never returns calls. I have gone in and was also told the GM is not there. Do not purchase a vehicle from here!

When you take in your car to service they have a shuttle service within a 10 mile radius. So I chose a McDonald’s within the 10 mile radius, they asked me a bunch of questions “Is there a reason you need to be in that part of town?” “ If you’re looking for food there’s lots of restaurants close by”. The supervisor comes back and says it cannot take me to the McDonald 20 mins away. It can only take me to the one 2 mins away. They stated the 10 mile radius is only for shuttling home. Yeah that’s not what ... Read More

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Google - May 10, 2025

When you take in your car to service they have a shuttle service within a 10 mile radius. So I chose a McDonald’s within the 10 mile radius, they asked me a bunch of questions “Is there a reason you need to be in that part of town?” “ If you’re looking for food there’s lots of restaurants close by”. The supervisor comes back and says it cannot take me to the McDonald 20 mins away. It can only take me to the one 2 mins away. They stated the 10 mile radius is only for shuttling home. Yeah that’s not what it says on the website. I didn’t see them questioning all the other people they were shuttling today but of course if you’re not a white male they’re there to question you out of anything. I wasn’t asking to go to multiple locations, I wasn’t asking to go over the 10 mile radius. When they told me my car would take long than usual I understood but when it came to just a simple shuttle they try to skimp on it?