Customer Testimonials
I recently had to have my Tucson's engine replaced. Our service consultant Jaime Heyns did an excellent job taking care of us. I would definitely recommend Chapman Hyundai for all your service needs as well as an excellent choice for purchasing a Hyundai.
I would absolutely recommend purchasing a car here. Casey was absolutely amazing. I’ve been to a few dealerships and have had all kinds of experiences and Casey was just incredible. He really fought to get me a great deal and his customer service was outstanding. He’s truly just a kind person. Nothing felt sleezy or uncomfortable or rushed in my process either. I’m absolutely referring my friends here.
Jad customer service skills are above par. He worked hard to find a vehicle that was a perfect fit for my family and budget. He followed through to ensure quality service.
Took care of my recall work in one day and provide round trip shuttle service to my home. Friendly and helpful staff.
Alfred Martines goes above and beyond! Always courteous and efficient with a calm demeanor when i bring my car in for service. Thank you!!!
It was good service
Ivan Lopez understood I needed the repairs done for a pending road trip, expedited the parts delivery and worked to get it done earlier than my drop dead need date. Much thanks,
If you come here, ask for Byron Giles! So thoughtful, transparent, and willing to advocate on behalf of his clients. Thank you for all of your help, Byron.
Great place if you need to buy a nice car. Great deals, do ask for Brian because he was so good and patient throughout.
This dealership is amazing!! Ask for Byron!!! He was beyond helpful ensuring I got the exact car I wanted at the best price!! He even let my dad drive it to my work with him to let me see it!!! So beyond kind!! Thank you Byron!!
I had an appalling experience at Chapman Hyundai Phoenix today when returning my lease vehicle.
After arriving to complete a standard lease return, I was kept waiting for over an hour. When I was finally addressed by Manager George Salman, the situation went from frustrating to completely unacceptable. Upon learning that I was returning the lease without purchasing or leasing my next vehicle directly from their location, George Salman behaved in an extremely rude, hostile, and dismissive manner. He ultimately told me to get out of the dealership simply because I chose to buy my new car elsewhere.
The lack ... Read More DealerRater - Jul 29, 2026
Jamie is the best/always does a great job
Chad, our salesperson, went above and beyond to help me get into my new car. When we picked it up, he installed the app on my phone and demonstrated how to use it. Additionally, he showed me all the great features of my new car. Thank you, Chad, for your assistance and for making this a wonderful car-buying experience!
Paul in parts, Joe and Jaime in service all took great care of my needs. Great customer service and care. Thank you .
After dealing with repeated battery issues on my 2026 Hyundai Palisade, I brought it to Chapman Hyundai after another dealership repeatedly told me nothing was wrong. From the moment I arrived, Joe in the service department was outstanding. He listened to my concerns, assured me they would thoroughly diagnose the problem, and kept me informed throughout the entire process.
After a couple of days of testing, they determined the battery was defective and replaced it under warranty. Joe was professional, honest, and communicated with me every step of the way, which made the entire experience stress-free.
If you're looking for ... Read More Google - Jul 25, 2026
We came in at 5:30pm on a Tuesday for an appointment specifically to look at a used car that ended up selling hours before we got there. Prior to walking out we entertained their price to get us in the new model. The price came back at a good spot, so we decided to push forward with the new car. The car wasn’t on site and they had to pull one from another dealership. It started with two color options and then suddenly our choice wasn’t available, then we find out the car had a recall and had ... Read More Google - Jul 25, 2026
I worked with Miquel and he was awesome, he was very courtesy and nice, he treated us with respect. Also he was a straight shooter not trying to hide information and pop it on us later. Furthermore, Zahir in finance was great as well, it was great experience and Im going to recommend friends and family.
My father and I worked with Byron for over 3+ hours and he went above and beyond to make sure our experience was the best. From start to finish, the process was easy, transparent, and stress free. Everyone was friendly, professional, and willing to help. Also thank you to Michael who was able to negotiate to our needs <3
Great customer service!
When I called in to provide payment for a claim. Joe greeted me professionally. Mike, their manager assisted with the payment. Kareem mentioned how setting up the claim with Joe was easy and that he enjoyed working with him. An amazing advisor, outstanding leader and over all stellar experience! Thank you gents!
Joe was amazing!!! Had an appointment for a few small repairs, Joe came right up to help me and was super quick! He was kind and respectful. Great experience!
The advisor I worked with was Jamie, she was very courteous and friendly, excellent customer service!! The waiting area was clean and provided, water, coffee, WiFi and televisions. My experience was very pleasant and shuttle was provided for the ride home, the car was clean and good conversation with driver he was great.
Had an absolutely GREAT experience dealing with Chapman Hyundai. Friendliest, most honest people I have ever dealt with at a car dealership. Salesman Jesus was a dream to deal with as were Brian and Steve. Easiest experience I have ever had purchasing a new car.
We had an excellent experience with Chapman, Hyundai Auto group. Souzane Abdul Razek, along with the sales, technical and finance teams were knowledgeable, professional, and extremely helpful throughout the entire acquisition process of our Hyundai 2026 Tucson. Thank you to all of you and the entire Chapman Hyundai team for making this such a positive and comfortable process.
I was leaving on a vacation trip to CA the next day and my check engine light came on at 4:45 that evening. Jamie my service advisor got me in the next day to find the problem. Made my trip on time thanks to Jamie and all the people at Chapman Hyundai Phoenix
Anthony Robles(service advisor)assisted me Friday morning at Chapman Hyundai and I must say the entire interaction from beginning to end was very pleasant and greatly appreciated. I am seriously thinking of scheduling my on going service appointments with this location opposed to the Hyundai dealership that's less than 10 miles away for me to Hyundai Chapman which is much further away. First impressions truly matter. Thank you Anthony
Ok, so I am giving my service advisor 5 stars, not necessarily the dealership. Joe Bartizel is amazing. I have been frustrated with my new car because of the technology but he has made himself available by phone to help me through it and has taught me a lot. Thank you, Joe!
The dealership is lacking in service though. My car has been recalled twice, each taking half to full day to fix. They do not offer loaners or Ubers. They instead have a shuttle, serving multiple people to multiple places. If the shuttle is out on a run, you are ... Read More Google - Jul 11, 2026
Friendly, not pushy
Amazing service from Joe, will continue to go to him for anything
I had a really great car buying experience here. Paola and Brian were both fantastic to work with throughout the process. They were friendly, knowledgeable, and never made me feel pressured, which was a refreshing change from some of the other dealerships I visited.
They worked with me on both my trade-in and the purchase of my new vehicle, and I always felt like they were being straightforward and fair. After I bought the car, I had a small issue that came up, and they took care of it quickly and made sure everything was resolved.
Overall, it was a ... Read More Google - Jun 29, 2026
If you want to talk to someone who actually knows their vehicles inside and out, ask for Byron Giles at Chapman Hyundai Phoenix. I’m picky about my cars, but Byron’s expertise made the decision-making process effortless. He didn't pressure me at all—he just provided the facts and made me feel comfortable from start to finish. If you’re in the market for a Hyundai or a high-quality used car, don't waste time elsewhere. Go to Chapman and ask for Byron—he’s the man!
A long chat with Shane Simonelli last week made a strong impression on my wife and I. Shane was personable, knowledgeable and patient. He gave us great information about how to read a car's price tag (its "birth certificate", he said) and gave us many other useful info. He was by far the most decent salesperson we met during our search for a new car. Thank you Shane. Wife wants to go for Tesla now. But you made such an impression on us, I had to leave this review.
I stopped by Chapman Hyundai Phoenix and was blown away. Forget the typical car-buying stress—this place feels like home. I had the pleasure of working with Byron Giles, who is easily one of the most down-to-earth people I’ve met in the industry. He treated me like a friend instead of just another customer. If you’re tired of the haggling and just want a transparent, friendly experience, go see Byron. He knows his stuff, and you’ll walk away feeling great about your purchase!
I will edit this review slightly from 1 to 3 stars, but you must be aware that this is still flawed. My issue was ONLY taken care of because I raised hell and had to call the Service Director, Doug. That shouldn’t be the case and it should never have even got to this point. He stands by the way he operates his department and you must be prepared for several days to even have your car looked at which does not keep the customer experience in mind and is severely flawed. You don’t go anywhere with an appointment and ... Read More Google - Jun 19, 2026
Fantastic experience in & out 60 min.
I had an appointment I showed up a little early they were able to take my vehicle for an oil change and I was out of there within 90 minutes. The representative that took care of me was very polite and knowledgeable, I will return. The customer lounge was accommodatable.
Everything here was GREAT
I came for a recall update for my vehicle. Everyone was very kind and accommodating. I actually had a service issue during my visit but my representative, Joe Bartizal, resolved my issue swiftly and professionally. I will be returning for future maintenance. Thank you.
Wonderful experience, went above and beyond for my vehicle and its needs regarding warranty and warranty coverage. Jamie Heyns was a pleasure to work with.
We couldn't be more thankful to have Clay Black to work with at Chapman! Super attentive, very thorough and personable. This is our 3rd car in the immediate family to buy or lease in the last 9 months with Clay! Highly recommend him and Chapman!
Pretty good service advisor. But, I’m shocked, They charge $130 for a synthetic oil change. That’s crazy! Other dealerships are well under that price for synthetic oil change. I did not get my oil changed at this dealership because the price was way too high. Hey Chapman, lower your oil prices for your customers. You’re ripping them off!😬
Great service! Joe was a pleasure to work with!
I had an outstanding experience with Chapman Hyundai and wanted to recognize the exceptional service provided by Shane Simonelli, Jeremy Tippett, and the entire team.
This is actually my second vehicle purchase from Chapman Hyundai within the last six months, and once again, they exceeded my expectations. From the moment I walked in, I was welcomed warmly and treated with genuine respect and professionalism.
The team was incredibly patient in walking me through various vehicle models and features, answering all my questions, and helping me find the right car without any pressure. They were transparent throughout the process and worked ... Read More Google - Jun 5, 2026
Axel, my salesman, was ery polite, thorough, and knowledgable. He was so patient with me. I had a lot of questions. If you go in ask for Axel.
Truly a wonderful place. The service department is second to none! Joe and Jamie are both super friendly and extremley knowlegable.
Jaime Heyns is an excellent Service Consultant. If she does not have an answer to an inquiry she will research to provide one. She is very professional, knowledgeable and will have your car in and out of service as quickly as possible. And the exterior car wash is a great bonus at no charge. Jaime goes above and beyond - She is a wonderful asset to Chapman Hyundai Phoenix and is the reason, after my car was totaled, that I purchased a Hyundai to continue taking a vehicle to Chapman for servicing - Jaime is the BEST!!!
I always enjoy the friendly and dependable service this dealership offers when I bring my wife or my cars in for maintenance. We’ve bought several cars from them, and the experience has been fantastic.
Casey Stokes was an amazing salesperson, really helpful, accommodating, pleasant to work with!
Joe did a great job with my 1-year inspection and oil change. I have been very pleased with the service at Chapman Hyundai and highly recommend them and Joe!
I visited Chapman Hyundai Phoenix recently and worked with Brian Sanato. Although we weren't able to finalize a deal that day, Brian was genuinely outstanding throughout the entire process. He was patient, transparent, and never once made me feel pressured. He worked hard to find numbers that worked for me and treated me with respect every step of the way. That kind of integrity is rare in car sales and it doesn't go unnoticed. If you're shopping at Chapman, ask for Brian, he's the real deal. I'll absolutely be back when the right car comes ... Read More Google - May 31, 2026
I would like to commend the Chapman Hyundai Bell Road team for being very straightforward and professional. They honored everything they committed to and never pressured or repeatedly contacted me after I chose to explore better offers from other dealerships. Their honesty and respect for customers made the experience very positive.
I have had both my cars serviced here. They are very courteous and patient and understanding. Easy to understand and timely and efficient. The first car was taken care by Jaime who is very efficient and nice person. And the second car with Joe who is amazing at explaining the process and also keeping me updated. Thank you both. I trust them and they really take very good care of the car..from beginning to end...the whole process. They are great.
I really liked this dealership, I bought my calligraphy from Camelback Hyundai, But felt that Chapman Hyundai in Phoenix had a better service environment. I felt like they went above and beyond with their Customer Service
Experience here was great! Knowledgeable salesmen who are there to help!
Best car buying experience ever!! From Sales to Finance was a smooth and haggle free buying experience! Special shout out to Brian Curci (sales manager), Souzane Abdul (sales associate and Joe (finance). We came from CA to help my son buy his first brand new car (Hyundai Sonata Sport) Prior to coming from CA I emailed 6 Hyundai and 4 Kia dealerships. Souzane from Chapman Hyundai was first to respond and along with Brian quickly got us a OTD price that no other Hyundai dealership could beat. Both Souzanne and Brian were super easy to communicate with by email, phone and in ... Read More Google - May 23, 2026
Had a really good experience working with Byron Giles at Hyundai. He was easy to talk to, answered all my questions, and made the whole process smooth without any pressure. Definitely recommend him!
Good and fast service, friendly staff
I worked with Axel on getting into a vehicle. Axel was wicked friendly and made the whole car buying option easy.
What a great experience, after calling 2 other Hyundai dealers closer to me and their but this and but that ….I decided to visit you. The Service was excellent from the minute the phone was picked up. Thanks Jamie
Great service.
I purchased a 2025 GMC Sierra from Casey Stokes at this location after an extremely frustrating experience with Carmax days prior. Casey was quick to respond, happy to send additional details and photos of the vehicle ahead of time. Casey had the truck ready to test drive when we got to the dealership, wasn't pushy at all, and genuinely tried to ensure I had a great experience with him and the dealership. Happy with the vehicle, the service, and wouldnt hesitate to go back if we needed it!
Jamie at Chapman Hyundai Phoenix is amazing. She always takes very good care of my vehicle and always greets me with a smile on her face very kind, wouldn’t want to go to any other service dealership .
Brian S., Michael C., and Jose P. helped me get into my 2026 Sonata at a great price! From our conversations over email to in person, they were straight forward and helpful. Definitely ask for Brian and Michael when you go in!
We had a great salesperson, Souzane Abdul Razek. For us, she made it a stress free experience in choosing a vehicle to purchase and feel she gave us a very fair deal. I highly recommend her.
Overall good dealership, very nice people. However, they sold me a used car and charged me $499 for XPEL Premium window tint; the car doesn’t even have window tint on the front doors or windshield. And the back windows? Factory tint. I wish I’d pushed harder to get that charge removed, just another dealership blowing smoke up their customers rear ends.
EXCELLENT customer service from beginning to end. My Sales Advisor, Casey Stokes, was a pleasure to work with. He cared about MY needs, was extremely knowledgeable, funny and very kind. He didn’t try to ‘sell’ me which was a breath of fresh air. Jose in finance was a true gem to work with as well. Great dealership, great team, great car… couldn’t ask for more than that!
Sales group very helpful. Got exact the vehicle I was looking for. Overall a great experience
I recently leased a new Ioniq 5 from Chapman Hyundai, and this is now the 4th car I've leased from the Chapman group (the other 3 were Mazdas).
I've had really good experiences with both Chapman Mazda and Chapman Hyundai. My sales person Cally from Mazda and Miguel from Hyundai worked together to make sure I got exactly what I was looking for. The experience was so good, I referred my parents to Miguel and they bought a new Tucson, which they love.
Can't say enough good things about Chapman Mazda / Hyundai, very happy with my new car and ... Read More Google - May 3, 2026
Paula the sales associate was outstanding and worked hard to get us an excellent deal on a 2026 Kona SEL Premium. I would highly recommend Chapman.
Chapman Hyundai was a God send. Went to other dealers and Chapman was the only place that seemed to want my business and were fair negotiators. Many thanks to salesman Miguel. He went above and beyond.
We were promptly greeted by Alfred and he had the information about our vehicle ready in his hands. We left the car with him, walked across the street for lunch and when we returned our car was ready and waiting on the drive. A very pleasant experience.
After my car was totaled I just was devastated but thank God for people with great work ethic and passion to provide amazing customer service. Thank you To JP and Jed for making this the easiest purchase of a car I ever had to deal with. HIGHLY RECOMMENDED
Hassle free dealership that gets you exactly what you want in terms of specs and configuration while being competitive on the price. I was referred by a friend who was referred by a series of 3 others. I would definitely refer this dealership forward to my friends as well. Great folks, especially Shane with sales and Steve with finance.
My 2026 Palisade was serviced at Chapman and they provided excellent customer service. I did not have to wait long and the service person explained everything they were going to do, including all recalls. They texted updates and let me know when the car was ready with a fresh carwash. I will get my car serviced here in the future.
Great experience! Axel helped me buy my first car there and he was very kind and helpful. He walked me through all of the car's features and helped me get a great deal on it too!
Joe and the team did a great job! 👏
My salesman Jad is very professional and knowledgeable. I even had one of my friends purchase their car with him. This is my fourth deal with Jad over the years. I will not go anywhere else.
Joe our service representative was wonderful to work with. Always professional and efficient.
I was given frequent updates and was given a very accurate time frame for length of service. The agent was very pleasant and answered all of my questions. Wonderful service!
Thanks "Jad" for the Kind and Professional car buying experience ! Everything was made Seamless , and Easy !
Service was very good.
Everyone there made my first car buying experience a dream! Jad, Mike, and Sergio were so kind and welcoming the entire time, I knew I was in good hands through every step of the process and I went home that day with a beautiful car!
I had a very positive experience at Chapman.Souzane made buying my car much easier than it had been at other dealerships. I would purchase from her again!
Great experience purchasing my new Santa Fe Hybrid! Jose Quintero was an awesome Sales Consultant, he took the time I needed to decide between models. George Salman, the Sales Manager, showed great commitment in helping me find the right price and payment for my budget. My family was elated that we got to experience driving off in new car that day, without further searching. Highly recommend Chapman Hyundai Phoenix!!
Good job
Alfred M. (Name on my take home packet) Was FANTASTIC!! A total professional from beginning to end. He was sharp, friendly, and very knowledgeable. Glad I got in so quick too. The young lady who took my original call was very pleasant too! Very helpful. I’m new to Phoenix so the extra effort to answer my questions was appreciated. The waiting area could use a bit of sprucing up but Alfred was top notch!! 🌟🌟🌟🌟🌟 I’ll be back for sure & hope to use more services as needed! I’ll be sure to ask for Alfred!!
The sales people here are awesome, so kind and helpful. I highly recommend!
Outstanding service and attention to detail by Joe Bartizal. Even helped recommend a company and accommodate a windshield replacement at the service department of Chapman the day my car was serviced. And he made sure my car was washed before the replacement. Joe took the time to review the service department’s recommendations, explaining the best timing for those recommendations and why.
Yasnnick was awesome!! Did a great job getting me in and out and helping me purchase my first car!! 10/10 would recommend!
Great service from the time I called to set up appointment till the end. Was attentive and made process smooth for me. Will be coming back and highly recommend them for service.
I had a great experience purchasing my car on March 30, 2026, thanks to Jesus Zambrano. From start to finish, he was incredibly patient and took the time to answer all of my questions thoroughly. He made the entire process feel comfortable and stress-free, never rushing me or making me feel pressured.
Jesus was knowledgeable, professional, and genuinely focused on helping me find the right car for my needs. I truly appreciated his honesty and willingness to go the extra mile to ensure I felt confident in my decision.
If you’re looking for someone who provides excellent customer service and makes ... Read More Google - Apr 3, 2026